Reference

Terms & Conditions that shape your account

When you open an account with us, you agree to the terms we've laid out here.

Account creation & eligibilityPayment & withdrawal rulesYour rights and responsibilities
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lotere online Terms & Conditions that shape your account
TERMS HELP

How to reach us about your account terms

Team online

Live chat

Our support team answers account and terms questions in English every day from 09:00 to 23:00 Indonesia time. Open the chat widget in the bottom-right corner of the lobby.

Email support

Send account or terms questions to [email protected]. We respond within 24 hours. Include your account email and a clear description of what you need.

Account settings

Review your Terms & Conditions acceptance, language preference and contact details any time in your account settings under 'Profile'. Update them whenever you need to.

YOUR PROTECTION

How we keep your account secure and your data private

Data encryption

All personal information you enter — name, email, payment details — travels encrypted to our servers. We use industry-standard SSL 256-bit encryption so your data cannot be intercepted during deposit or withdrawal.

Account verification

When you open an account, we verify your identity using the email and phone number you provide. Withdrawals also require verification so we confirm funds go to the right person.

Cookie and tracking policy

We use cookies to remember your login, language and game preferences. You can manage cookie settings in your browser. Our Terms & Conditions explain which cookies are essential and which are optional.

Data retention

We keep your account data for as long as your account is active. After you request closure, we retain transaction records for six years to comply with local law, then securely delete personal details.

Your rights request

You can request a copy of your data, ask us to delete it (where local law permits), or request corrections. Contact [email protected] with 'Data Subject Request' in the subject line.

Account security steps

Set a strong password (letters, numbers, symbols), never share your login, and log out after every session. If you suspect unauthorised access, contact support immediately through live chat or email.

Frequently asked questions about our Terms & Conditions

You accept our full Terms & Conditions, which cover account rules, payment methods, eligibility (where local law permits), withdrawal procedures, and our right to close your account if you violate them. You also accept our Privacy Policy and Cookie Policy. Read them before registering; if you disagree, do not create an account.

Yes. Your name, email, phone number and language preference can be updated in your account settings under 'Profile'. Some details — like your registered country and payment account — may require verification. If you need help, ask our support team via live chat or email.

We may suspend or close your account without warning. Breaches include sharing login credentials, using fake identity details, multi-accounting, or attempting fraud. Depending on the breach, you may forfeit your balance. Serious violations are reported to local authorities where required by law.

Withdrawals must go to the same payment method you used to deposit. If you deposited via DANA, your withdrawal goes back to DANA. We verify your identity before processing. Most withdrawals clear within 24 hours. Your Terms & Conditions acceptance includes this withdrawal policy.

Yes. Go to account settings and select 'Close Account Permanently'. Once closed, you cannot reopen it under the same email. Your remaining balance must be withdrawn first. After closure, we retain records for six years for compliance, then delete personal data.

Contact [email protected] within 14 days of the transaction with your account email and a clear description. We investigate and respond within seven business days. Our Terms & Conditions outline the dispute resolution process and how we handle chargebacks.

Yes. Our app — available for Android and iOS — operates under the same Terms & Conditions as the web lobby. All rules about deposits via DANA, OVO, GoPay and QRIS, account security, withdrawals and dispute resolution apply equally on app and desktop.

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